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Lead Service Line Replacement Collaborative
Watch the webinar here (pw: r2V3=@uG) Description: Lead service line (LSL) replacement is not a simple task. One of the challenges is that unlike other kinds of public works, LSL replacement may require getting permission to enter someone’s home to complete the job. In almost all communities there are some residents – be it because they’re unaware of the program, concerned about cost, distrustful, or just private people – who are hesitant to participate in replacement programs. Hearing about the program from the right messenger can help alleviate this hesitancy. In this webinar, we’ll share examples of how water systems are working with all sorts of trusted messengers – faith leaders, health professionals, community members and others – to engage residents in LSLR. We’ll highlight examples from Washington DC and Memphis, TN, both urban areas but in very different parts of the country and at different stages with their LSL replacement program. We’ll hear from both program leaders and the trusted messengers they’re working through about their strategies and the impact they’re having on engagement. This is the second in a series of webinars the LSL Replacement Collaborative is holding this year highlighting strategies for resident engagement in LSL replacement. Speakers:
Moderator: Mason Hines, RESOLVE Lead Service Line Replacement Collaborative
Watch the webinar here (pw: zu+.v0@4) Description: Lead service line (LSL) replacement is not a simple task. One of the challenges is that unlike other kinds of public works, LSL replacement may require getting permission to enter someone’s home to complete the job. In almost all communities there are some residents – be it because they’re unaware of the program, concerned about cost, distrustful, or just private people – who are hesitant to participate in replacement programs. Many programs are having success engaging residents in LSL replacement by working with community-based organizations. CBOs often have the credibility and community outreach skills to engage residents who may not otherwise choose to participate. This webinar will explore examples of how two communities - Wausau, WI and Cook County, IL – have worked with CBOs in their LSL replacement programs. Representatives from each will describe how their partnership is arranged, the CBO’s strategies and activities, and their results. This is the first in a series of webinars the LSLR Collaborative will hold this year highlighting strategies for resident engagement in LSL replacement. Speakers:
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Date
August 2025
Webinar Host
All
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