Engaging Residents in LSLR: Many Messengers, Shared Message

Lead Service Line Replacement Collaborative

Watch the webinar here (pw: r2V3=@uG)

​Description:
Lead service line (LSL) replacement is not a simple task. One of the challenges is that unlike other kinds of public works, LSL replacement may require getting permission to enter someone’s home to complete the job. In almost all communities there are some residents – be it because they’re unaware of the program, concerned about cost, distrustful, or just private people – who are hesitant to participate in replacement programs.

Hearing about the program from the right messenger can help alleviate this hesitancy. In this webinar, we’ll share examples of how water systems are working with all sorts of trusted messengers – faith leaders, health professionals, community members and others – to engage residents in LSLR. We’ll highlight examples from Washington DC and Memphis, TN, both urban areas but in very different parts of the country and at different stages with their LSL replacement program. We’ll hear from both program leaders and the trusted messengers they’re working through about their strategies and the impact they’re having on engagement.


This is the second in a series of webinars the LSL Replacement Collaborative is holding this year highlighting strategies for resident engagement in LSL replacement.


Speakers:

• John Zeanah, Chief of Development and Infrastructure, City of Memphis
• LaTricea Adams, Founder CEO & President, Young, Gifted & Green
• Robin Lewis, Director for Climate Equity, Interfaith Power and Light
• William Elledge, Director of Engineering and Technical Services, DC Water
• Amanda Ri’Chard-Briggs, Associate Director, Office of Environmental Protection at DC Health

Moderator:
Mason Hines, RESOLVE