LSLR Collaborative
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    • Getting Started
    • Legal Factors
    • Funding
    • Plan Development
  • Replacement
    • Approaches to Replacement
    • Preparing an Inventory
    • Understanding Replacement Techniques
    • Communicating About LSLs
    • Coordinating Replacement
  • Equity
    • Guide to Equity Analysis
    • Coordination and Partnership
    • Defining Disadvantaged Communities
    • Equity Tools and Data Sources
  • Policies
    • Community Access to Funding
    • Helping Consumers
    • Requiring LSL Replacement
    • Engaging other Programs
    • Risk Communication Improvement
  • EPA's LCR
    • Key Terms
    • Key Requirements and Opportunities
  • Resources
    • Intro to LSL Replacement
    • LSL Replacement in the News
    • Child Care and Schools
    • Role of Public Health Professionals
    • Webinars >
      • Upcoming Webinars and Events
    • Case Examples
    • Filling Data Gaps
    • Recursos en Español
    • Downloadable Resources
    • Matchmaking Survey
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Available Tools for Information Delivery

The following table is a list of information delivery tools frequently used by utilities / government to reach customers impacted by a project.  A point of discussion might be which tools to highlight in this guide and what aspects of preparing to use them.   
Tool
Applications
Pros
Cons
Website
Information resource to backstop active outreach
​Convenient for the public, available at all times, few limits on scope of information included, and consistent information
Static, limited to generally relevant information, may be difficult to locate on Internet, additional staffing may be needed to keep up to date, and IT infrastructure upgrades may be needed
Direct mail
Notification and information specifically relevant to an individual
Possible to confirm receipt and date of delivery, few limits on scope of information included, and consistent information
Lag time in communication, reader comprehension, may be discarded as unwanted mail, customer may be away or unreachable for extended time period, and may reach utility customer rather than occupant
Bill inserts
Notification​ and awareness building
Assured of delivery, less costly than separate mailing, few limits on scope of information included, and consistent information
Lag time in communication, may not have the same impact as a separate mailing. may be discarded as unwanted mail, reader comprehension, and reaches utility customer but may not reach occupant
Automated dialing
Awareness building
Timely information delivery and distribution of targeted message to large group
Technology must be available, database of customer phone numbers needed (cell phone vs house number), sufficient data must be available to target calls, may be discarded or blocked as unwanted call, and may reach utility customer rather than occupant
Automated text
Awareness building
Timely information delivery and distribution of targeted message to large group
·
Technology must be available, message must be very short, sufficient data must be available to target calls, may not receive attention, typically an “opt in” delivery platform, and may reach utility customer rather than occupant
Social media
Awareness building
Timely information delivery and distribution of targeted message to large group
Requires adequately trained and prepared staff, message must be very short, sufficient data must be available to target calls, may not receive attention, and typically an “opt in” delivery platform
Individual phone calls
Information specifically relevant to an individual
One-on-one delivery, address site-specific considerations, and information exchange beyond general information
Requires adequately trained and prepared staff, substantial time commitment, and documentation to verify exchange needed
In-person visit
Information specifically relevant to an individual
One-on-one delivery, address site-specific considerations, most information exchange 
Requires adequately trained and prepared staff, substantial time commitment, coordinating interest and timing, travel, and visit, documentation needed to verify, and places personnel at risk 
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The goal of the Lead Service Line Replacement Collaborative is to accelerate voluntary lead service line replacement in communities across the United States.
Links to external resources do not constitute an endorsement from the Collaborative.
  • Home
  • Roadmap
    • Getting Started
    • Legal Factors
    • Funding
    • Plan Development
  • Replacement
    • Approaches to Replacement
    • Preparing an Inventory
    • Understanding Replacement Techniques
    • Communicating About LSLs
    • Coordinating Replacement
  • Equity
    • Guide to Equity Analysis
    • Coordination and Partnership
    • Defining Disadvantaged Communities
    • Equity Tools and Data Sources
  • Policies
    • Community Access to Funding
    • Helping Consumers
    • Requiring LSL Replacement
    • Engaging other Programs
    • Risk Communication Improvement
  • EPA's LCR
    • Key Terms
    • Key Requirements and Opportunities
  • Resources
    • Intro to LSL Replacement
    • LSL Replacement in the News
    • Child Care and Schools
    • Role of Public Health Professionals
    • Webinars >
      • Upcoming Webinars and Events
    • Case Examples
    • Filling Data Gaps
    • Recursos en Español
    • Downloadable Resources
    • Matchmaking Survey
  • About Us
    • FAQs
    • Feedback