Local elected officials and community leaders should start by contacting the local water utility to ask whether a proactive initiative for full lead service line (LSL) replacement is underway in the community. A useful first step could also include contacting local experts at nearby consulting engineering firms, neighboring water utilities, and colleges or universities (e.g. in the environmental engineering department) for information about LSL replacement.
In getting started, people may not initially agree on whether and/or how to implement a full LSL replacement initiative. Some community members or public officials may place a priority on moving ahead aggressively, whereas others will have questions or concerns. A collaborative process that engages all voices in the community with respect for different perspectives will help to ensure everyone is on the same page and working together towards a common goal.