Communicating about Lead Service Lines
Advance preparation improves delivery of accurate and useful information to target community members. Communicating about lead service line (LSL) replacement is complicated and involves multiple partners listening to their respective publics, sharing their expertise and what they learn with each other, and ultimately working collaboratively to disseminate a clear shared vision for LSL replacement.
Prepare a plan
Before engaging your community, review your communications against ten basic risk communications principles.