Home
Roadmap
Getting Started
Legal Factors
Funding
Plan Development
Replacement
Approaches to Replacement
Preparing an Inventory
Understanding Replacement Techniques
Communicating About LSLs
Coordinating Replacement
Policies
Community Access to Funding
Helping Consumers
Requiring LSL Replacement
Engaging other Programs
Risk Communication Improvement
Resources
Intro to LSL Replacement
Case Examples
EPA's Lead and Copper Rule
Equity
Child Care and Schools
Webinars
>
Upcoming Webinars and Events
Downloadable Resources
News
About Us
FAQs
Feedback
Effectiveness of Anticipated
Communication Options
Option
Activity
Effectiveness to Raise Awareness
Effectiveness for Taking Action
One-on-one contact
Utility staff (e.g. inspector, field service representative) meets with property owner on individual basis
High
Moderate
Partner with Community-Based Organization(s)
Utilize communications and outreach expertise of the Organization(s)
High
Moderate
Partner with Public Health Representative or Trusted Health Care Provider
Public Health Agency auditing home for lead hazards suggests replacement or pediatrician suggests replacement
High
High
Website
Utility website with information about lead service line replacement
Moderate
Low
Telephone Contact
Utility contacts property owner by telephone to discuss service line replacement
Moderate
Low
Public Meetings
Neighborhood meetings to provide forum for information exchange
Moderate
Low
Written Correspondence
Door Hangers/Postcard affixed to door
Moderate
Low
Written Correspondence
Bill inserts with information about lead service line replacement
Moderate
Low
Written Correspondence
Utility Consumer Confidence Report – section devoted to lead
Low
Low
Written Correspondence
Direct letter to homeowner
Low
Low
Traditional News Media
Pitch stories to news media resulting in article or TV story
Low
Low
Social Media
Use Facebook, Next Door or Twitter to alert followers
Low
Low
Home
Roadmap
Getting Started
Legal Factors
Funding
Plan Development
Replacement
Approaches to Replacement
Preparing an Inventory
Understanding Replacement Techniques
Communicating About LSLs
Coordinating Replacement
Policies
Community Access to Funding
Helping Consumers
Requiring LSL Replacement
Engaging other Programs
Risk Communication Improvement
Resources
Intro to LSL Replacement
Case Examples
EPA's Lead and Copper Rule
Equity
Child Care and Schools
Webinars
>
Upcoming Webinars and Events
Downloadable Resources
News
About Us
FAQs
Feedback