Beginning in October 2024, public water systems must notify persons served by a service line that is lead, galvanized requiring replacement or lead status unknown in anticipation of a disturbance to the service line that results in the water to an individual service line being shut-off or bypassed.
Disturbances include activities as small as closing a valve on the service line or setting a meter and vary by the extent of the disturbance. Disturbances include full and partial LSL replacement and replacement of a lead connector, gooseneck or pigtail.
Communication with the customer is to occur prior to disturbance. When notification occurs after the fact, e.g., emergency repairs and activities that lead to service line valve being turned off, then it is to occur before the lead or galvanized pipe requiring replacement is returned to service.
Specific information to be conveyed include as appropriate:
When a full or partial LSL replacement or in-line meter changeout occurs then a pitcher filter and a six-month supply of filters must also be provided in addition to the required communication.
Opportunities to Accelerate Replacement
Unlike the regular notices, these special notices call on – but do not require – households to take specific actions such as deciding whether or not to make the investment in fully replacing the LSL.
Communities may consider: