LSLR Collaborative
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  • Roadmap
    • Getting Started
    • Legal Factors
    • Funding
    • Plan Development
  • Replacement
    • Approaches to Replacement
    • Preparing an Inventory
    • Understanding Replacement Techniques
    • Communicating About LSLs
    • Coordinating Replacement
  • Equity
    • Guide to Equity Analysis
    • Coordination and Partnership
    • Defining Disadvantaged Communities
    • Equity Tools and Data Sources
  • Policies
    • Community Access to Funding
    • Helping Consumers
    • Requiring LSL Replacement
    • Engaging other Programs
    • Risk Communication Improvement
  • EPA's LCR
    • Key Terms
    • Key Requirements and Opportunities
  • Resources
    • Intro to LSL Replacement
    • LSL Replacement in the News
    • Child Care and Schools
    • Role of Public Health Professionals
    • Webinars >
      • Upcoming Webinars and Events
    • Case Examples
    • Filling Data Gaps
    • Recursos en Español
    • Downloadable Resources
    • Matchmaking Survey
  • About Us
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Proactive Notification About Water Service Lines

Water systems must notify the public and in particular the residents or users of a building with service lines that are lead, galvanized requiring replacement or lead status unknown (but not non-lead).

​Notices must be provided in two circumstances:
  1. Annual notice to all persons served based on the service line inventory;
  2. New customer notices must be provided to new customers – usually those buying an existing home – when the water service is initiated.

Water systems must begin providing notices within 30 days of completion of the LSL inventory.


Note that there are other public notice, public education and regular consumer awareness requirements including the annual Consumer Confidence Report that include information on lead in drinking water. These are not covered here because they are not focused on LSL replacements. ​
Opportunities to Accelerate Replacement
These regular notices can be important tools to engage households, especially as part of a broader communication effort.
​
Communities may consider:
  • Moving quickly to begin notifying customers and consumers so they have the system working smoothly and effectively by January 2024.
  • Starting with notices to customers who have an LSL, then expand stepwise first to customers with unknown material, and then again to consumers who are not customers such as residents in apartments and condominiums or tenants in commercial buildings.
  • Making special efforts to notify child care facilities and schools that they have a lead, galvanized requiring replacement, or lead status unknown material.
  • Reaching out to landlord associations, housing development organizations, and building permit agencies to explain the notification process and the information.
  • Engaging realtors, home inspectors, and plumbers to help reach and engage property owners with lead and galvanized service lines requiring replacement.
  • Sharing notice language with local/state health departments for awareness and creating a process for customers receiving notices to reach out to health department staff or their primary care provider for additional information.
  • Strategies to reach non-English speaking neighborhoods, including working through community organizations.
Resources
  • Available tools for information delivery
  • Sample outreach materials
  • ​Evaluation of potential customer notices​
  • EDF: State LSL disclosure requirements​
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The goal of the Lead Service Line Replacement Collaborative is to accelerate voluntary lead service line replacement in communities across the United States.
Links to external resources do not constitute an endorsement from the Collaborative.
  • Home
  • Roadmap
    • Getting Started
    • Legal Factors
    • Funding
    • Plan Development
  • Replacement
    • Approaches to Replacement
    • Preparing an Inventory
    • Understanding Replacement Techniques
    • Communicating About LSLs
    • Coordinating Replacement
  • Equity
    • Guide to Equity Analysis
    • Coordination and Partnership
    • Defining Disadvantaged Communities
    • Equity Tools and Data Sources
  • Policies
    • Community Access to Funding
    • Helping Consumers
    • Requiring LSL Replacement
    • Engaging other Programs
    • Risk Communication Improvement
  • EPA's LCR
    • Key Terms
    • Key Requirements and Opportunities
  • Resources
    • Intro to LSL Replacement
    • LSL Replacement in the News
    • Child Care and Schools
    • Role of Public Health Professionals
    • Webinars >
      • Upcoming Webinars and Events
    • Case Examples
    • Filling Data Gaps
    • Recursos en Español
    • Downloadable Resources
    • Matchmaking Survey
  • About Us
    • FAQs
    • Feedback