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Webinars

Encouraging Customer-Initiated LSL Replacement: Two Case Studies

5/27/2020

 
Description
This webinar in the Collaborative's series will explore customer-initiated replacement.

An important facet of a comprehensive lead service line (LSL) replacement program is ensuring customers have sufficient incentives to replace their lead pipe. In this webinar, we will feature two public water systems that have proactive programs enabling customers to voluntarily request LSL replacement. These systems have used a variety of tools to encourage LSL replacement, including online, interactive maps; streamlined contractor bidding; waivers of permit fees; grants to subsidize the costs; and education through redevelopment permits. We will also discuss the challenge of balancing participation to minimize health equity disparities.

Speakers and Topics:
  • John Deignan with DC Water will present the utility’s decade of experience with customer-initiated LSL replacement with the customer paying for replacement on private property. In 2017-18, the program had more than 300 replacements annually up from less than 50 in the first five years of operation.
  • James Steinkrauss with Boston Water and Sewer Commission will share his utility’s experience encouraging customers to participate in a voluntary program to replace the LSL on private property and the impact of a $2,000 grant the utility offers to customers. Since 2016, the utility has replaced roughly 1,100 private LSLs.

​Moderator:
  • Stephanie Schlea with Association of Metropolitan Water Agencies

Watch the Webinar.

Download the slides from DC Water and Boston Water and Sewer Commission. 
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    Read more: 
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    American Water Works Association
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    Children's Environmental Health Network
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The goal of the Lead Service Line Replacement Collaborative is to accelerate voluntary lead service line replacement in communities across the United States.
Links to external resources do not constitute an endorsement from the Collaborative.
  • Home
  • Roadmap
    • Getting Started
    • Legal Factors
    • Funding
    • Plan Development
  • Replacement
    • Approaches to Replacement
    • Preparing an Inventory
    • Understanding Replacement Techniques
    • Communicating About LSLs
    • Coordinating Replacement
  • Equity
    • Guide to Equity Analysis
    • Coordination and Partnership
    • Defining Disadvantaged Communities
    • Equity Tools and Data Sources
  • Policies
    • Community Access to Funding
    • Helping Consumers
    • Requiring LSL Replacement
    • Engaging other Programs
    • Risk Communication Improvement
  • EPA's LCR
    • Key Terms
    • Key Requirements and Opportunities
  • Resources
    • Intro to LSL Replacement
    • LSL Replacement in the News
    • Child Care and Schools
    • Role of Public Health Professionals
    • Webinars >
      • Upcoming Webinars and Events
    • Case Examples
    • Filling Data Gaps
    • Recursos en Español
    • Downloadable Resources
    • Matchmaking Survey
  • About Us
    • FAQs
    • Feedback