Encouraging Customer-Initiated LSL Replacement: Two Case Studies

Description
This webinar in the Collaborative's series will explore customer-initiated replacement.

An important facet of a comprehensive lead service line (LSL) replacement program is ensuring customers have sufficient incentives to replace their lead pipe. In this webinar, we will feature two public water systems that have proactive programs enabling customers to voluntarily request LSL replacement. These systems have used a variety of tools to encourage LSL replacement, including online, interactive maps; streamlined contractor bidding; waivers of permit fees; grants to subsidize the costs; and education through redevelopment permits. We will also discuss the challenge of balancing participation to minimize health equity disparities.

Speakers and Topics:

• John Deignan with DC Water will present the utility’s decade of experience with customer-initiated LSL replacement with the customer paying for replacement on private property. In 2017-18, the program had more than 300 replacements annually up from less than 50 in the first five years of operation.
• James Steinkrauss with Boston Water and Sewer Commission will share his utility’s experience encouraging customers to participate in a voluntary program to replace the LSL on private property and the impact of a $2,000 grant the utility offers to customers. Since 2016, the utility has replaced roughly 1,100 private LSLs.

​Moderator:

• Stephanie Schlea with Association of Metropolitan Water Agencies

Watch the Webinar.

Download the slides from DC Water and Boston Water and Sewer Commission.